Call Center Representative

About the role

Join Extensya, a leading call‑center operator in the Middle East, as a Call Center Representative. You will work on‑site in Riyadh, handling inbound customer inquiries and delivering high‑quality support.

Key responsibilities

• Answer incoming calls and address customer inquiries professionally.
• Provide accurate information about products and services.
• Resolve issues and complaints efficiently, escalating complex cases when needed.
• Record interactions, transactions, and feedback in the system.
• Meet performance targets such as call handling time and customer satisfaction.
• Follow communication scripts and company policies.
• Participate in training to improve product knowledge and communication skills.

Required profile

• High school diploma or equivalent.
• Advanced English language skills and ability to handle calls in Arabic.
• Excellent verbal communication.
• Basic computer and typing skills.

Required skills

• Basic computer literacy
• Typing proficiency

What we offer

• On‑site work in a modern office environment.
• Rotating shift schedule with five‑day work weeks.
• Opportunities for skill development through regular training.