Call Center Team Leader
ACE Gallagher Arabia Insurance Consultants · Al Khobar
Job description
About the role
We are seeking a Call Center Team Leader for our Al Khobar office to drive the performance of our Customer Service team. The role involves overseeing daily operations, coaching agents, and ensuring high‑quality interactions across multiple channels.
Key responsibilities
- Team Leadership – supervise daily activities, conduct performance evaluations and coaching sessions.
- Customer Experience – manage phone, web‑chat and social media interactions, resolve escalated issues and maintain satisfaction levels.
- Quality & Training – design quality‑assurance procedures and deliver training programs for new and existing staff.
- Reporting & Systems – monitor KPIs, generate performance reports and identify enhancements for the IVR system.
Required profile
- Bachelor’s degree in Business Administration or a related field.
- 2–5 years of experience in a call‑center environment, preferably in a supervisory role.
- Fluent in English and Arabic with strong communication and analytical abilities.
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Published 11 hours ago
Expires 1 month from now
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ACE Gallagher Arabia Insurance Consultants
Al Khobar
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