Card Products Governance & Compliance Consultant

About the role

The Controls & Governance Consultant will act as the first line of control for the cards function, ensuring operational discipline, regulatory compliance, and data accuracy across all card products. Reporting to senior leadership, the role safeguards processes, validates partner deliverables, and maintains the integrity of customer‑facing information and internal documentation.

Key responsibilities

• Serve as the internal accountability point for governance within the cards team.
• Review partner and vendor reports to ensure compliance with regulatory, contractual, and operational standards.
• Monitor contractual timelines, flag expirations, and coordinate renewals or closures.
• Oversee telesales scripts and operations for consistency with product documentation.
• Ensure websites and mobile apps display accurate, up‑to‑date card product information.
• Maintain and update Standard Operating Procedures for card business functions.
• Audit marketing and product collateral to prevent outdated or conflicting content.
• Review contracts, agreements, and business cases before escalation to leadership.
• Support the Head of Cards in governance and oversight activities.
• Collaborate with product managers, operations, telesales, and vendors to align practices with compliance requirements.
• Influence stakeholders to enforce standards, drive corrective actions, and close gaps.

Required profile

• Fluent in English and Arabic (mandatory).
• 8–10 years of experience in governance, compliance, and documentation management, preferably within financial services or payment products.
• Exceptional attention to detail with a structured, methodical approach.
• Strong ability to review and interpret contracts, partner agreements, and reports.
• Excellent communication and stakeholder management skills with proven persuasive influence.
• Persistent, proactive personality capable of balancing control responsibilities with strong working relationships.

Required skills