Clinic Coordinator

About the role

MECCA Aesthetica is seeking a passionate Clinic Coordinator to be the heartbeat of its flagship beauty destination. You will guide customers through a seamless, elevated journey across a full suite of skin and beauty treatments, fostering confidence, connection, and care.

Key responsibilities

• Coordinate appointments, manage complex customer needs and resolve issues promptly.
• Enhance the Aesthetica customer journey across all touch‑points within the flagship store.
• Collaborate with the wider Flagship and Aesthetica teams to deliver a cohesive clinic vision.
• Drive customer‑centric experiences that support business KPIs such as repeat bookings and engagement.
• Support day‑to‑day clinic operations and ensure a smooth, connected experience.

Required profile

• Availability for weekday, late‑night trade and weekends on a casual basis.
• Strong customer‑first mindset with the ability to build loyalty and lasting relationships.
• Excellent communication and problem‑solving skills.

Required skills

• Appointment coordination
• Relationship building
• Customer service
• Issue resolution

What we offer

• Opportunity to work in one of the world’s largest beauty destinations.
• Dynamic, collaborative environment focused on innovation and wellbeing.
• Exposure to a wide range of beauty brands and services.