Collections Specialist

About the role

The Collections Specialist is responsible for managing overdue customer payments, ensuring timely collections while preserving positive relationships. You will work closely with finance, sales, and customer service teams to resolve billing issues and minimize credit losses.

Key responsibilities

• Contact customers via phone, email, and other channels to follow up on overdue invoices.
• Monitor assigned accounts, maintain accurate records of balances and collection activities.
• Negotiate payment plans and track adherence to agreed schedules.
• Identify high‑risk accounts and escalate complex cases as needed.
• Address customer inquiries and resolve payment‑related issues professionally.
• Collaborate with internal teams to correct billing discrepancies.
• Prepare regular collection reports and update stakeholders on receivable status.
• Ensure all collection actions comply with company policies and relevant regulations.

Required profile

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 2–4 years of experience in collections, accounts receivable, or credit control.
• Strong communication, negotiation, and problem‑solving abilities.
• Ability to work under pressure and meet collection targets.
• Fluent English; Arabic is a plus.

Required skills

• Microsoft Excel
• MS Office