Country Operations Manager – Retail & Wholesale

About the role

The Retail & Wholesale Manager drives long‑term sustainability and growth for the business by leading strategic initiatives, securing high‑value partnerships, and converting market potential into reliable revenue streams. This role acts as a bridge between Business Groups, Marketing, Sales, and Client Success to balance demand, profitability, and operational capacity.

Key responsibilities

• Own the end‑to‑end sales cycle, from lead generation to final execution.
• Collaborate with internal stakeholders to ensure solutions align with technical realities and delivery timelines.
• Identify market shifts or competitor movements and develop scenario plans to protect the sales pipeline.
• Continuously refine business development tools to improve conversion rates and shorten the sales cycle.
• Visualise data, diagnose operational root causes and propose optimal solutions.
• Coordinate new product launches with business groups, demand planners and sales teams.
• Ensure smooth coordination with the exports team on export demand.
• Maintain accurate master data to support planning accuracy.

Required profile

• Minimum 5 years of FMCG experience.
• Engineering or Supply Chain bachelor’s degree.
• Strong financial acumen and P&L understanding (preferred).
• Experience in crisis management and team leadership (preferred).

Required skills

• Advanced proficiency in Microsoft Excel.
• Strong skills in Microsoft PowerPoint.
• Competent use of the Microsoft Office suite.