Credit Control Supervisor

About the role

The Credit Control Supervisor oversees credit control and accounts receivable activities, ensuring timely collections, minimizing credit risk, and supporting healthy cash flow for the organization.

Key responsibilities

• Credit Management: review customer credit applications, assess creditworthiness, set credit limits and payment terms, and monitor credit exposure.
• Collections: manage collection activities, contact delinquent customers, send payment reminders, negotiate arrangements, and achieve collection targets.
• Receivables Management: monitor AR aging, overdue balances, DSO and collection performance; coordinate invoicing and take corrective actions.
• Customer Accounts: maintain accurate accounts, build relationships, resolve payment discrepancies, deductions, billing issues and disputes.
• Cash Application: ensure payments are accurately allocated, reconcile accounts regularly and match receipts with bank statements.
• Cross‑Functional Coordination: collaborate with Sales, Finance, Customer Service and other departments to resolve credit, billing and payment issues.
• Credit Risk Monitoring: identify high‑risk customers, overdue accounts and significant exposures, escalating to management as needed.
• Reporting & Analysis: prepare reports on AR aging, collections, credit exposure, DSO and key performance indicators.
• Process Improvement: identify opportunities to enhance credit control procedures, collection efficiency and overall receivables performance.

Required profile

• Bachelor’s degree in Finance, Accounting, Business or a related field.
• 3–5 years of experience in credit control, accounts receivable or collections.
• Strong knowledge of credit risk, receivables and collections processes.
• Excellent communication, negotiation and organizational abilities.
• Proficiency in Excel and analytical techniques.