CRM Representative – Lead Management & Customer Service

About the role

We are looking for a proactive CRM Representative to manage every incoming customer enquiry across WhatsApp, phone and web. The role involves rapid response, lead qualification, quotation preparation and diligent follow‑up until the prospect either books or is closed with a documented reason.

Key responsibilities

• Respond to all inbound enquiries (WhatsApp, phone, website form, QR code) within the defined response time, including evenings and weekends.
• Execute a structured sequence of contact attempts via call and WhatsApp before marking a lead unreachable.
• Qualify leads by confirming city, storage need, date, contact number and capture segment, pod type, duration and source.
• Prepare and send accurate quotations using the approved price list and discount matrix.
• Maintain a follow‑up cadence (confirmation, call, reminder, final decision) for every open quotation.
• Keep the CRM updated with correct stage, next step and clear reasons for lost or disqualified leads.
• Log all calls, messages, attempts and quotations on the same day and provide regular reports on response times, conversions and lost reasons.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Marketing or related field.
• 1–3 years of experience in customer service, inside sales, call centre or CRM‑based lead handling.
• Native Arabic speaker with fluent English.
• Strong communication and negotiation abilities.

Required skills

• Proficiency with CRM software (e.g., Odoo).
• Experience handling high volumes of WhatsApp Business conversations.

What we offer

• Fast‑paced office environment focused on teamwork and responsiveness.
• Shift‑based coverage including evenings and weekends.
• Opportunities for professional development and career growth.