Customer Care Agent

About the role

The Customer Care Agent will deliver high-quality telephone and online support to AJVA customers, handling inquiries, complaints and sales opportunities while ensuring satisfaction in line with company policies.

Key responsibilities

• Serve as the first point of contact for all customers via phone, email and social media, providing product information and troubleshooting.
• Record and maintain customer data and feedback in the CRM system and forward urgent issues to relevant departments.
• Follow up with internal teams to ensure timely resolution of complaints and queries.
• Contribute to continuous-improvement initiatives, suggesting process enhancements and cost-saving measures.
• Prepare accurate reports on call-center performance in accordance with company standards.
• Support “Guaranteeing Customer Satisfaction & Loyalty” programs according to AJVA and FORD guidelines.
• Adhere to all safety, quality and environmental policies while performing duties.

Required profile

• 0-2 years of relevant experience in a customer-service or call-center environment.
• High School Certificate; preferably a Diploma in Sales, Marketing or a related field.