Customer Care Executive – Post‑Installation & Client Follow‑up

About the role

The Customer Care Executive is the primary point of contact for clients after a solution has been sold and installed. Working from an assigned client list, you ensure installations are smooth, clients are satisfied, and relationships remain active, while also feeding sales opportunities back to the team.

Key responsibilities

• Proactively follow up with each client after installation to confirm completion, functionality, and satisfaction.
• Coordinate upcoming or pending installations with the technical team and keep clients informed.
• Answer client queries, resolve service issues, or escalate to the appropriate department.
• Track client touchpoints and alert the sales team when a follow‑up visit is overdue.
• Identify upsell or cross‑sell opportunities during conversations and pass qualified leads to sales.
• Maintain accurate records of calls, issues, and opportunities in the CRM.
• Collaborate with sales, technical, and operations teams to ensure a seamless client experience.

Required profile

• 1–3 years of experience in customer service, client care, or call‑center environments, preferably in a technical or product‑focused company.
• Warm, patient, and professional phone manner.
• Fluent in Arabic and English.
• Highly organized with the ability to manage a full client list and consistent follow‑ups.
• Comfortable using a CRM to track interactions.
• Bachelor’s degree or diploma preferred.

Required skills

• CRM usage