Customer Care Officer – Call Center

About the role

The Customer Care Officer will join Majid Al Futtaim's Retail division in Saudi Arabia, handling day‑to‑day operations of the call centre. You will be the first point of contact for customers, ensuring their queries are resolved quickly and professionally.

Key responsibilities

• Provide guidance to customers when required.
• Resolve basic complaints and issues.
• Assist with exchanges and refunds where applicable.
• Follow established guidelines and procedures to maintain impeccable service.
• Participate in professional development opportunities to improve leadership and technical skills.
• Apply and adhere to MAF Retail's Human Capital and corporate policies.

Required profile

• Bachelor's degree in a related field.
• At least 1 year of experience in a call‑center environment.
• Strong communication and problem‑solving abilities.
• Proficiency in English is mandatory.

Required skills

What we offer

• A friendly, positive work environment.
• Opportunities to work with over 45,000 diverse colleagues.
• Access to leadership development programmes.
• Being part of a regional market leader with a strong brand portfolio.