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This job expired on 19/07/2026. It no longer accepts applications.
Customer Experience Specialist
Watan First Human Resources · Riyad
Job description
About the role
We are looking for a Customer Experience Specialist to ensure every customer interaction is smooth, helpful, and memorable. In this role you will be the primary point of contact for inquiries, complaints, and follow‑up requests, contributing directly to overall satisfaction and loyalty.
Key responsibilities
- Handle inbound customer inquiries across multiple channels and provide timely, accurate support.
- Resolve complaints, track issues, and follow up to guarantee resolution.
- Document all interactions in the company’s CRM system with clear, concise notes.
- Collaborate with internal teams to identify pain points and suggest improvements to the customer journey.
- Maintain high levels of customer satisfaction through proactive communication and problem‑solving.
Required profile
- Diploma degree or higher.
- Minimum of 1 year experience in a call‑center or customer‑service environment.
- Excellent communication and interpersonal abilities.
- Strong analytical and problem‑solving skills.
- Proficiency with standard computer applications and customer‑service platforms.
Required skills
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Watan First Human Resources
Riyad
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