Customer Service & Administrative Assistant (Remote)

About the role

We are looking for a friendly and organized Customer Service Representative – Administrative Assistant to join our remote team supporting customers and internal staff across the UAE and Saudi Arabia. You will be the first point of contact for clients, handling inquiries via email, chat, phone and WhatsApp while also keeping our administrative processes running smoothly.

Key responsibilities

• Respond to customer questions through email, live chat, phone and WhatsApp with a professional tone.
• Troubleshoot basic issues, guide users through registration, onboarding and account access, and escalate complex cases.
• Document all interactions, outcomes and follow‑ups in the CRM or support tracker.
• Perform data‑entry tasks, update records, organize documents and maintain accurate files.
• Coordinate schedules, send meeting reminders and track attendance.
• Prepare simple daily reports on support volume, resolution notes and status lists.
• Assist with onboarding paperwork verification and ensure completeness.

Required profile

• Minimum 1 year of experience in customer service, virtual assistance, admin support or call‑center environments.
• Excellent written and verbal communication in English.
• Strong attention to detail and ability to manage multiple priorities independently.

Required skills

• Email platforms
• CRMs
• Live chat systems
• WhatsApp Business
• Chat tools
• Ticketing tools
• Google Sheets
• Microsoft Excel

What we offer

• Fully remote work arrangement.
• Opportunity to develop both customer‑facing and administrative expertise.
• Collaborative team environment with clear growth pathways.