Customer Service Representative (Saudi National)

About the role

We are seeking a Customer Service Representative who will handle price and quotation requests from our customers via email or phone, and follow up on pending or issued quotations. The role also involves identifying new sales opportunities through proactive questioning to maximise the share of customers' testing business.

Key responsibilities

• Engage with customers through phone, email and web‑conferencing to qualify needs and present solutions.
• Prepare straightforward quotations for standard products and services using price lists and lead‑time data.
• Obtain pricing and lead‑time information from internal departments and communicate it to customers.
• Process sales invoices, manage quotation status and respond to information requests such as shipping dates.
• Maintain accurate records in the CRM system, ensuring contact details are up‑to‑date and activity logs are entered.
• Build and sustain relationships with existing and potential customers, acting as a liaison between them and Element Material Technology.
• Support the sales process from qualification through closing, aiming to achieve sales targets.
• Ensure compliance with company policies, trade regulations and safety, environmental and governance standards.

Required profile

• Minimum 3 years of customer service experience, preferably with quoting responsibilities.
• Ability to read and interpret customer quotes, contracts, marketing material and testing specifications.
• Strong numerical skills for calculating discounts, commissions and other figures.
• Effective written and verbal communication, including report writing and presentations.
• Valid driver’s licence with an acceptable driving record.
• Experience with testing procedures and requirements is desirable.

Required skills

• Microsoft Dynamics AX
• Microsoft CRM
• Microsoft Word
• Microsoft Excel