Customer Success Manager – Saudi Arabia

About the role

Upciti builds SaaS, IoT and computer‑vision solutions that help public authorities manage urban spaces. The Saudi Commercial Team grows and retains a portfolio of public‑sector clients, and the Customer Success Manager becomes the primary post‑sale contact, driving onboarding, adoption and revenue growth.

Key responsibilities

• Lead client onboarding and deployment, including kickoff meetings, access provisioning, hardware follow‑up and dashboard training.
• Conduct regular check‑ins, 90‑day Executive Business Reviews and identify upsell or expansion opportunities while monitoring churn risks.
• Act as the bridge between clients and internal teams (product, tech, commercial, project), relay feedback and help improve Customer Success processes.

Required profile

• 3–5 years of account management or Customer Success experience with a proven record of upselling and portfolio growth.
• Bilingual in English and Arabic, comfortable engaging senior stakeholders and travelling across Saudi Arabia.
• Strong client‑service orientation, proactive mindset and ability to build a role from scratch in a startup environment.

Required skills

• Proficiency with CRM tools such as HubSpot or equivalent.
• Ability to monitor adoption metrics and create client‑facing reports.