Customer Support Administrator (Remote)

About the role

We are looking for a friendly, organized, and dependable individual to join our remote team as a Customer Support Administrator. This entry‑level position blends customer service with administrative coordination, data entry, and document processing.

Key responsibilities

• Respond to routine customer questions, account and order inquiries, and provide accurate information using approved resources.
• Maintain and update spreadsheets, contact lists, digital folders, and shared records; process routine administrative requests.
• Enter and update customer data in company systems, ensure accuracy, and protect confidential information.
• Create, categorize, and manage support tickets, track case status, and escalate complex issues.
• Assist with account maintenance, verify information before changes, and organize digital documents.

Required profile

• High school diploma, GED, or equivalent.
• Basic computer and typing proficiency with strong written and verbal communication.
• Attention to detail, organizational skills, and ability to follow written procedures.
• Dependable work habits, ability to work independently, and a reliable internet connection.

Required skills

• CRM or ticket‑management systems
• Microsoft Office (Excel, Word, Outlook)
• Google Workspace (Docs, Sheets, Drive)
• Data‑entry and customer‑records software
• Digital document‑management systems
• Remote collaboration tools (chat, virtual meeting platforms)

What we offer

• Fully remote work environment with flexible scheduling.
• Competitive entry‑level compensation and paid onboarding.
• Full‑time and part‑time opportunities with paid time off and holidays.
• Health, dental, and vision benefits where applicable.
• Professional development, coaching, and career advancement.
• Company‑provided equipment when needed.