Customer Support Executive

About the role

We are looking for a Customer Support Executive to join our team and provide excellent service to our customers across multiple channels. The role involves handling inquiries, resolving issues, and ensuring high levels of satisfaction.

Key responsibilities

• Respond to customer inquiries through various communication channels.
• Provide information about products and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Ensure customer satisfaction through effective communication and follow‑up.
• Liaise with other departments to resolve customer issues.
• Identify and escalate priority issues to management.
• Meet or exceed customer service targets and KPIs.
• Continuously improve customer service skills and knowledge.

Required profile

• Excellent communication and interpersonal skills.
• Strong problem‑solving and decision‑making abilities.
• Ability to multitask and prioritize in a fast‑paced environment.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Customer service experience preferred.
• Proficient in using computer software and applications.
• Availability to work flexible hours, including evenings and weekends.