Customer Support Representative (Remote)

About the role

Pulse Media Concepts is looking for a reliable, customer‑focused representative to join its fully remote team. You will be the first point of contact for customers, delivering friendly and accurate assistance across email, chat, and phone channels.

Key responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.
• Resolve issues, complaints, and questions with empathy and accuracy.
• Document interactions, feedback, and resolutions in internal systems.
• Escalate complex cases to the appropriate team when needed.
• Maintain up‑to‑date knowledge of products, services, and policies.
• Identify and suggest improvements to support processes.

Required profile

• High school diploma or equivalent (college degree a plus).
• Previous experience in customer service or support preferred.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable working independently in a remote environment.

Required skills

• CRM systems
• Ticketing/help‑desk systems

What we offer

• Competitive compensation.
• Opportunities for growth and skill development.
• Supportive, collaborative remote team environment.
• Flexible schedule based on coverage needs.