Customs Clearance & Customer Service Specialist

About the role

This full‑time, on‑site position in Dammam focuses on managing the entire customs clearance process while maintaining direct communication with customers. The specialist will act as the primary point of contact from the moment a request is received until the shipment is fully cleared.

Key responsibilities

• Receive and review customers' customs clearance requests and documents via email.
• Communicate directly with customers throughout the clearance process, providing regular updates.
• Prepare and process customs clearance transactions, ensuring documentation is complete and accurate.
• Coordinate with customs authorities, shipping lines, agents and other relevant parties.
• Follow up on customs declarations, payments, inspections and releases until final clearance.
• Handle delays or issues, informing customers of required actions and proposed solutions.
• Maintain accurate records of communications and clearance activities.

Required profile

• Bachelor’s degree in International Trade, Logistics, Supply Chain Management or a related field (advantageous).
• Proven experience in customs clearance or brokerage, handling import and export shipments.
• Ability to manage multiple shipments and customers simultaneously while meeting deadlines.

Required skills

• Knowledge of customs clearance systems and relevant logistics software.
• Familiarity with HS codes and customs classification.
• Expertise in preparing and managing customs documentation.