Delivery Station Customer Service Associate

About the role

As a Delivery Station Customer Service Associate, you will work on the front line of Amazon’s last‑mile logistics network, providing real‑time support to ensure parcels reach customers on time. You will act as the primary point of contact for customers whose deliveries have encountered issues, helping to resolve them quickly and professionally.

Key responsibilities

• Answer inbound customer calls and address delivery concerns.
• Empathize with customers, build trust, and communicate clear resolution steps.
• Investigate delivery barriers and provide accurate, up‑to‑date package information.
• Maintain meticulous case records and follow up until issues are resolved.
• Collaborate with multiple station workgroups and senior leadership to identify and eliminate systemic obstacles.
• Navigate several online platforms and tech systems efficiently in a fast‑paced environment.
• Work a flexible full‑time schedule (40+ hours per week) in a noisy warehouse setting, with hearing protection supplied.

Required profile

• Minimum of 1 month of relevant experience or equivalent customer‑service exposure.
• Strong verbal communication skills and the ability to remain calm under pressure.
• Detail‑oriented mindset with a proactive problem‑solving attitude.
• Comfortable working in a team‑oriented, high‑volume environment.

Required skills

• Instant messenger tools
• Microsoft Word
• Web browsers
• Microsoft Outlook
• Microsoft Office suite
• Microsoft Excel