Doorman

About the role

The Doorman is the first point of contact for guests arriving at the hotel. This role ensures a warm, friendly and efficient welcome, contributing directly to guest satisfaction and the hotel's reputation.

Key responsibilities

• Greet arriving guests in a courteous and caring manner, following Kempinski standards.
• Open the hotel entrance door for guests and assist with opening car doors for those arriving by taxi or private vehicle.
• Handle luggage promptly, transporting it to the hotel lobby or guest rooms as needed.
• Respond to guest requests such as arranging taxis, providing directions, or referring inquiries to appropriate staff.
• Stay informed about hotel products, services, and local tourist or business information to assist guests.
• Monitor traffic flow to prevent vehicles from blocking the hotel entrance.
• Hoist and lower hotel flags according to established procedures.
• Maintain cleanliness and orderliness of the main entrance area, taking corrective actions when required.

Required profile

• Friendly, caring and polite demeanor with strong guest‑service orientation.
• Good physical stamina to handle luggage and open vehicle doors.
• Ability to communicate clearly and provide accurate information about hotel services and local attractions.
• Attention to detail in maintaining a tidy entrance environment.
• Reliability in following safety and procedural guidelines.

Required skills