Employee Relations Officer

About the role

The Employee Relations Officer will support the Human Resources Department in fostering a positive work environment within Saudi Service Company Limited’s facility management operations. This role ensures compliance with Saudi labour law, handles employee grievances, and drives engagement initiatives across healthcare, industrial and commercial client sites.

Key responsibilities

• Implement and maintain employee relations policies aligned with Saudi labour legislation and company standards.
• Provide guidance to employees and supervisors on disciplinary procedures, performance issues and conflict resolution.
• Investigate complaints or disputes, prepare detailed reports and recommend corrective actions.
• Develop and support employee engagement programmes to boost motivation, productivity and retention.
• Monitor workplace culture and morale, proposing initiatives to improve satisfaction and performance.
• Communicate HR policies, procedures and updates consistently across departments.
• Maintain accurate documentation of relations cases, disciplinary actions and grievance outcomes.
• Collaborate with legal teams and government authorities to ensure regulatory compliance.
• Support HR initiatives such as surveys, exit interviews and employee recognition programmes.

Required profile

• Bachelor’s degree in Human Resources Management, Business Administration or a related field.
• 3–5 years of experience in employee relations, HR operations or generalist roles, preferably within facility management.
• Professional HR certification (e.g., SHRM‑CP, CIPD, PHR) is preferred.

Required skills

• Strong knowledge of Saudi labour law and HR regulations.
• Expertise in employee relations and conflict resolution.
• Excellent communication and interpersonal abilities.
• Accurate documentation and report‑writing skills.
• Analytical problem‑solving capabilities.
• High level of confidentiality and professional integrity.
• Effective time‑management and organisational skills.
• Ability to collaborate with multiple stakeholders.