Field Service Engineer - Cooling

About the role

The Field Service Engineer – Cooling will deliver on‑site service, maintenance and troubleshooting for APC and Uniflair cooling equipment across the Kingdom of Saudi Arabia. You will work closely with sales and service partners to ensure equipment availability and customer satisfaction.

Key responsibilities

• Perform installation, repair and preventive maintenance on APC‑MGE and Uniflair chillers.
• Conduct basic power audits of customer distribution systems and support availability assessments.
• Document all site‑visit information, label and return defective parts to designated locations.
• Educate customers on equipment operation and communicate issues clearly.
• Assist Schneider Electric Service Partners during site visits and evaluate technical performance.
• Provide 24/7 field service coverage when assigned and travel across Saudi Arabia as required.
• Support custom and large‑scale installation projects in collaboration with the team.

Required profile

• Degree in Mechanical or Electro‑Mechanical Engineering with 3‑5 years of relevant experience.
• High‑level knowledge of electronic and electrical component theory.
• Ability to work independently with general guidance and comply with safety policies.
• Strong analytical skills to interpret technical documents, regulations and business procedures.
• Excellent written and verbal communication for reporting and presenting to managers and customers.
• Proven ability to handle multiple tasks and travel nationwide.
• Certified Schneider Electric On2cooling/ACDC/LDV/LDCV/LUCV/HDCV/HXC certifications are a plus.

Required skills

• Electronic electrical component theory
• Proficient personal computer skills (email, word processing, spreadsheets, databases)
• Power Audits
• Cooling APC Uniflair equipment operation and repair