Field Support Engineer

About the role

We are seeking an experienced Field Support Engineer to deliver onsite IT support across industrial yards, shipyard facilities, and corporate offices. The role ensures reliable IT services, business continuity, and SLA compliance in a demanding maritime environment.

Key responsibilities

• Provide hands‑on support for end‑user devices, operating systems, collaboration platforms, and communication systems.
• Deliver immediate onsite assistance for hardware, software, network, and connectivity issues across all IMI facilities.
• Maintain 24x7 coverage for mission‑critical services, participating in on‑call rotations as needed.
• Support IT operations within shipyards, fabrication sites, and industrial environments.
• Manage incidents and service requests via approved ITSM tools and coordinate escalations to L2/L3 teams and vendors.
• Perform asset imaging, deployment, patching, maintenance, and lifecycle management.
• Maintain accurate documentation, asset records, and ticket updates.
• Adhere to IT governance, cybersecurity standards, and audit requirements while delivering exceptional customer service.

Required profile

• Diploma or Bachelor’s degree in IT, Computer Science or related field.
• 5+ years of experience in field support, end‑user support, or IT infrastructure support.
• Experience in industrial, maritime, manufacturing, oil & gas or similar environments.
• ITIL Foundation certification preferred; Microsoft, Cisco or infrastructure certifications are a plus.

Required skills

• Server Racks, Network Cabinets, Wall‑Mount Cabinets, CDSU, PAGA Systems.
• TETRA Servers, TETRA UPS, KVM Switches, Data & Voice Systems, Hotlines, Satellite Communication Systems.
• Large‑scale industrial IT infrastructure management.
• Microsoft technologies and collaboration platforms.
• ITSM tools such as ServiceNow or Remedy.
• Incident, Problem and Change Management aligned with ITIL practices.