Food & Beverage Supervisor

About the role

A hotel belonging to the Accor network, which groups more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations, is looking for a Food & Beverage Supervisor in Makkah. The role supervises daily F&B operations and leads the F&B team to deliver exceptional guest experiences while keeping service standards in line with Sofitel brand standards.

Key responsibilities

• Supervise daily food and beverage operations and lead, motivate and support the F&B team.
• Maintain service standards according to Sofitel brand standards and monitor staff performance, attendance, grooming and compliance with hotel policies.
• Handle guest feedback and resolve complaints professionally and promptly.
• Ensure proper restaurant setup, cleanliness, hygiene and safety standards, and monitor food quality, presentation and service delivery.
• Assist in staff training, scheduling and performance evaluations.
• Monitor stock levels, inventory and operating supplies.
• Support revenue generation through upselling and promotional activities, and coordinate with the kitchen and other departments.
• Assist in controlling operational costs and achieving departmental targets.

Required profile

• Diploma or bachelor's degree in Hospitality Management or a related field.
• Minimum 2-3 years of experience in Food & Beverage operations, preferably in a luxury hotel.
• Previous supervisory experience is preferred.
• Good command of English; additional languages are an advantage.
• Ability to work flexible shifts and a professional appearance.

Required skills

• Strong knowledge of restaurant operations and service standards.
• Excellent leadership, communication and interpersonal skills.
• Guest service orientation and problem-solving skills.
• Knowledge of food safety, hygiene and health regulations.