Freight Forwarding Specialist – Air/Ocean Operations

About the role

The Operations and Customer Service Specialist will ensure flawless execution of air and ocean shipments, supporting customers, sales, and the logistics network while adhering to all company processes and policies.

Key responsibilities

• Export Operations: arrange collection, request necessary documentation, book shipments with carriers/airlines, prepare export documents (BL/AWB), coordinate with handling agents, manage customs clearance, resolve export issues, send pre‑alerts, invoice destination offices, accrue costs, manage vendor invoices, and monitor shipments to destination.
• Import Operations: receive inbound pre‑alerts, schedule deliveries, coordinate with consignees, oversee customs clearance, release BL and hand‑over documents, keep customers updated, obtain proof of delivery, invoice origin offices, accrue costs, and manage vendor invoices.
• General duties: maintain accurate data in AS400, follow SOPs/IOPs, monitor and manage KPIs, follow up on quotes and pricing requests, and identify business opportunities for sales.

Required profile

• Bachelor’s degree in a relevant discipline.
• Extensive knowledge of ocean and air import/export procedures; prior experience in a freight forwarding company is mandatory.

Required skills

• Air import export procedures.
• AS400.