Front Desk Receptionist

About the role

As a Front Desk Receptionist you will be the first point of contact for guests, delivering high‑quality service and representing the Hilton brand.

Key responsibilities

• Provide seamless check‑in and check‑out experiences, handling cash, credit card and foreign currency transactions in line with hotel policies.
• Respond promptly to guest enquiries, requests and concerns, aiming for positive outcomes.
• Maintain full knowledge of room categories, rates, packages, promotions and hotel facilities.
• Upsell rooms and hotel services to maximise occupancy.
• Support Night Audit procedures and complete audit tasks when required.
• Accurately operate front‑office systems and property‑management software.
• Communicate guest feedback and operational issues to the Front Office Manager and Reception Supervisors.
• Follow Hilton brand standards, security, fire regulations and health‑and‑safety requirements.
• Assist other departments and maintain effective inter‑departmental relationships.

Required profile

• Commitment to delivering a high level of customer service.
• Positive attitude with strong communication and interpersonal skills.
• Professional grooming and presentation in line with brand standards.
• Ability to work independently or as part of a team.
• Willingness to learn, develop and support team success.

Required skills

• Competent use of hotel front‑office systems and property‑management software.