Front Office Agent

About the role

As the first point of contact for guests, the Front Office Agent creates a welcoming first impression and ensures a seamless stay from check‑in to departure. You will represent the hotel’s brand through attentive service, personalized interactions, and meticulous attention to detail.

Key responsibilities

• Warmly welcome all guests, recognizing repeat and VIP visitors.
• Perform efficient check‑ins and check‑outs, accurately recording guest information and updating profiles.
• Escort guests to rooms when required, especially VIPs.
• Process payments, deposits, issue keys, and explain room and hotel features.
• Scan passports and IDs in line with Saudi regulatory compliance and ensure accurate CID reporting.
• Provide accurate information about hotel facilities, outlets, and local attractions.
• Handle guest requests, complaints, and special needs promptly, logging feedback in the appropriate systems.
• Maintain effective communication with Housekeeping, Concierge, Engineering, F&B, and Reservations.
• Manage the reception email inbox, perform cash handling duties, and monitor float accuracy.
• Operate the Property Management System for all front‑office functions and ensure data quality standards.

Required profile

• Enthusiastic and customer‑focused attitude.
• Strong communication skills and ability to build guest relationships.
• Attention to detail and ability to follow regulatory procedures.
• Comfortable handling cash, currency exchanges, and financial transactions.
• Ability to work collaboratively with multiple hotel departments.

Required skills

• Proficiency with a Property Management System (PMS).
• Cash handling and currency exchange processing.
• Passport/ID scanning for regulatory compliance.