Front Office Agent (Night Agent)

About the role

The Front Office Agent (Night Agent) will be the first point of contact for guests arriving and departing during night shifts at Kempinski Hotels in Al Khobar. The role involves delivering friendly, professional service while adhering to Kempinski procedures and LQA standards. The agent contributes to the hotel's reputation by ensuring smooth check‑in/out processes and handling guest requests.

Key responsibilities

• Check in arriving guests and check out departing guests in line with Kempinski and LQA standards, aiming for LQA scores above 85 %.
• Register guests, assign rooms, and accommodate special requests whenever possible.
• Use suggestive selling techniques to promote rooms and hotel services.
• Verify payment methods, follow credit‑checking procedures, and handle cash transactions or forward them to cashiers.
• Process guest departures, inquire about last‑minute charges, settle accounts, and provide invoices.
• Manage front‑office cash transactions, including posting charges and foreign‑currency exchange, and balance the cash float at shift end.
• Respond to guest inquiries by phone or in person, provide information, and refer issues to appropriate departments when needed.
• Coordinate room status updates with housekeeping for late check‑outs, early check‑ins, and special requests.
• Maintain knowledge of hotel products, services, and daily activities, and keep the work area tidy.

Required profile

• No formal qualifications required (qualifications listed as NA).
• Minimum of 1 month experience in a front‑office or hospitality role.
• Ability to work night shifts and deliver friendly, professional guest service.
• Basic understanding of room reservation procedures and cash handling.

Required skills

• Suggestive Selling Techniques
• Room Reservation Procedures
• Cash Handling
• Guest Services