Front Office Agent (Saudi National)

About the role

We are seeking a Front Office Agent to join our team at Raffles Makkah Palace. The role involves delivering professional and friendly service to our guests, ensuring smooth check‑in and check‑out processes, and promoting the hotel’s facilities.

Key responsibilities

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Respond to each guest who approaches the Reception Desk.
• Drive rate through up‑selling room brands.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Required profile

• Proficiency in English (verbal and written); a second language is an asset.
• Previous customer‑related experience preferred.
• Previous PMS experience an asset.
• Computer literate in Microsoft Windows applications an asset.
• Must possess a professional presentation.
• Strong interpersonal and problem‑solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast‑paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Required skills

• Property Management System (PMS)
• Microsoft Windows