Front Office RAN & Core Performance Monitoring Engineer

About the role

We are seeking a motivated Front Office RAN & Core Performance Monitoring Engineer to join our managed‑services team. The role focuses on real‑time monitoring, performance analysis and service assurance across Radio Access Network and Core Network environments, ensuring high availability and optimal performance for our customers.

Key responsibilities

• Monitor health, performance and availability of RAN and Core Network elements using operational monitoring platforms.
• Analyse KPIs, detect service degradations, capacity constraints and abnormal trends.
• Perform first‑level troubleshooting of alarms and performance issues, following defined procedures.
• Correlate alarms, performance indicators and customer impact to prioritize incidents and prepare escalation packages.
• Escalate incidents to Back‑Office or vendor teams with complete technical evidence.
• Track SLA, MTTR, alarm aging and other operational metrics to support service excellence.
• Collaborate with engineering, optimisation, transmission and field teams during incident resolution.
• Produce operational reports, performance summaries and trend analyses for continuous improvement.
• Support automation initiatives using dashboards, scripts, workflow tools and AI‑assisted processes.
• Maintain documentation, knowledge articles and troubleshooting procedures.
• Participate in 24/7 shift‑based operations and ongoing training in RAN, Core and automation technologies.

Required profile

• Bachelor’s degree in Telecommunications, Computer Science, Engineering or a related field.
• Minimum 2 years of experience in telecom front‑office operations, performance monitoring or NOC environments.
• Good understanding of RAN technologies (2G/3G/4G/5G) and Core Network fundamentals.
• Familiarity with network monitoring, alarm management and performance management tools.
• Knowledge of telecom KPIs, service degradation analysis and incident management processes.
• Strong analytical and troubleshooting abilities in a fast‑paced operational setting.

Required skills

• RAN technologies (2G/3G/4G/5G)
• Core Network fundamentals
• Network monitoring and alarm management tools
• Performance management platforms
• SQL
• Python
• Power BI
• Scripting and automation tools
• ITIL Incident Management principles