Front Office Supervisor – Luxury Resort (Saudi National)

About the role

The Front Office Supervisor will lead the Reception team at Raffles The Red Sea, ensuring smooth daily operations and delivering the ultra‑luxury guest experience expected of the brand. This role acts as the primary communication link between the front desk and other departments such as Butler, Housekeeping, and Engineering.

Key responsibilities

• Supervise Receptionists/Guest Service Agents, guaranteeing tasks meet Raffles standards and that staffing levels cover the lobby and front desk at all times.
• Maintain cleanliness and tidiness of the front office areas, including lobby, concierge, and reception.
• Handle guest complaints promptly, greet VIP guests, and coordinate arrivals, departures, and room moves.
• Conduct shift handovers, communicate special guest requirements, and monitor daily financial goals for the rooms division.
• Assist with cash handling, room revenue checks, and ensure accurate documentation of bookings and cancellations.

Required profile

• Motivated team player with a positive attitude, strong initiative, and excellent personal presentation.
• Minimum 1 year supervisory experience in a luxury hotel environment.
• Understanding of ultra‑luxury guest expectations and pre‑opening project coordination.
• Flexibility to work varied hours and ability to remain calm in a fast‑changing environment.

Required skills

• Fluent in English and Arabic (verbal & written); additional language is a plus.
• Proficiency with Property Management Systems and Windows operating environment.
• Accurate cash handling and basic financial reconciliation.