Front Office Team Leader – Hotel

About the role

First impressions are everything! As a Front Office Team Leader you will take care of guests from arrival to departure, ensuring a memorable experience. You will welcome guests, manage check‑in and check‑out, and uphold the hotel’s service standards.

Key responsibilities

• Welcome and bid farewell to guests in line with hotel standards, providing professional and friendly service.
• Perform accurate and efficient check‑in and check‑out procedures.
• Handle guest requests, complaints, and special requirements by coordinating with relevant departments.
• Monitor guest accounts, process payments, and maintain accurate front office records.
• Provide information on hotel services, facilities, and local attractions.
• Manage incoming phone calls, respond to inquiries, and direct calls appropriately.
• Assist with VIP arrivals, group check‑ins, and special events.
• Complete shift handovers and communicate operational updates to the next shift.

Required profile

• Service‑oriented mindset with a professional approach, prioritising guest satisfaction.
• Good command of English and ability to interact with guests from diverse cultural backgrounds.
• Experience in front office operations within international or chain hotels is preferred.
• Strong verbal and written communication skills.
• Proven problem‑solving, decision‑making and crisis‑management abilities.
• Ability to work in a fast‑paced, shift‑based environment and collaborate across departments.

Required skills

• Proficiency in Opera PMS (hotel property management system).
• Proficiency in Microsoft Office applications.