Guest Experience Planner – Arabic Speaking

About the role

The Guest Experience Planner is the welcoming face of Miraval The Red Sea, delivering intuitive, personalized service from pre‑arrival through the entire wellness journey. Fluent Arabic speakers will anticipate guest needs, curate bespoke itineraries and act as a trusted advisor throughout the stay.

Key responsibilities

• Greet guests warmly, manage arrivals, check‑ins and check‑outs with anticipatory service.
• Conduct pre‑arrival communications to capture guest intentions and preferences.
• Design and adjust personalized wellness itineraries aligned with Miraval’s philosophy.
• Coordinate schedules across spa, fitness, culinary and outdoor programs, serving as the central point of contact.
• Track itinerary flow using internal systems and ensure seamless guest experiences.
• Arrange special occasions and surprise touches, maintaining emotional impact.
• Maintain accurate guest profiles, notes and preferences for future personalization.

Required profile

• Minimum 24 months of experience in hospitality or guest‑service roles.
• Fluent Arabic and strong English communication skills.
• High emotional intelligence and ability to listen empathetically.
• Detail‑oriented with a proactive, service‑mindset.

Required skills

• Opera (hotel PMS)
• Ms Office
• Scheduling platforms
• Hotel systems