This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Guest Service Agent
IHG Hotels & Resorts · Al Khobar
Job description
About the role
We are looking for a Guest Service Agent to join our Front Office team, delivering outstanding guest experiences through professional check‑in and check‑out services and attentive support.
Key responsibilities
- Welcome and assist guests in a friendly and professional manner.
- Perform check‑in and check‑out procedures using the property management system.
- Respond to guest inquiries and provide accurate information and support.
- Coordinate with other departments to ensure guest satisfaction.
- Handle guest complaints or feedback promptly and effectively.
- Promote hotel services and facilities when appropriate.
Required profile
- Previous experience in hospitality or customer service is preferred.
- Strong communication and teamwork skills.
- Fluency in English and Arabic.
- Ability to work shifts, including weekends and holidays.
Required skills
- Proficiency with a property management system.
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IHG Hotels & Resorts
Al Khobar