Guest Service Agent

About the role

We are looking for a Guest Service Agent to join our Front Office team, delivering outstanding guest experiences through professional check‑in and check‑out services and attentive support.

Key responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Perform check‑in and check‑out procedures using the property management system.
• Respond to guest inquiries and provide accurate information and support.
• Coordinate with other departments to ensure guest satisfaction.
• Handle guest complaints or feedback promptly and effectively.
• Promote hotel services and facilities when appropriate.

Required profile

• Previous experience in hospitality or customer service is preferred.
• Strong communication and teamwork skills.
• Fluency in English and Arabic.
• Ability to work shifts, including weekends and holidays.

Required skills

• Proficiency with a property management system.