Guest Service Officer – Spa (Saudi Nationality)

About the role

The Guest Service Officer – Spa is responsible for contributing to the smooth and efficient running of the spa reception within the hotel’s Rooms Division. Working closely with the Spa Manager and other hotel departments, the officer ensures that every guest receives a welcoming and professional experience from the moment they arrive at the spa.

Key responsibilities

• Oversee daily front‑desk operations for the spa, guaranteeing that the reception area remains organized, clean and ready to welcome guests at all times.
• Manage guest check‑in and check‑out procedures, ensuring that all interactions are handled promptly and courteously.
• Coordinate with the Rooms Division and other hotel teams to maintain seamless service delivery and address any operational issues.
• Provide accurate information about spa services, assisting guests with inquiries and guiding them through booking processes.
• Maintain up‑to‑date guest records and transaction logs, supporting the preparation of daily operational reports.

Required profile

• A relevant degree or diploma in Hospitality Management or Tourism Management.
• Minimum of two years’ experience in hotel operations or a comparable guest‑service role.
• Strong customer‑service orientation with excellent communication and interpersonal abilities.
• Saudi nationality, as indicated in the job title.

Required skills