Helpdesk Operator

About the role

The Helpdesk Operator will provide a helpdesk function for the Wave1 project, supporting the CAFM system and delivering managing agent services. The role works on a shift basis, which may include weekends and nights, and reports to the CAFM & IT Manager and Helpdesk Supervisor.

Key responsibilities

• Deliver helpdesk services for the Wave1 project, including shift work and potential weekend/night duties.
• Assist the operations team with daily CAFM system operations.
• Produce performance reports in collaboration with the helpdesk supervisor.
• Support implementation of Environmental Health and Safety (EHS) activities in line with ISO accreditation and IMS policies.
• Resolve client issues professionally and meet KPI targets set by senior management.
• Provide emergency support when required and ensure accurate capture of all required information.

Required profile

• Minimum 2 years experience in a call centre or helpdesk role.
• Strong interpersonal, initiative and analytical thinking skills.
• Fluent spoken and written English.
• Saudi national.

Required skills

• MS Office.
• Web/internet technologies.
• Experience with CAFM (Computer‑Aided Facility Management) systems.