IBM Integration Team Lead Operations and Support

About the role

Lead the L2 Application Support team responsible for enterprise IBM Integration platforms and services, ensuring high availability, stability, and reliable day‑to‑day operations. Provide technical leadership and hands‑on support for IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB), and IBM DataPower environments.

Key responsibilities

• Manage and resolve complex integration incidents, service requests, and production issues within defined SLAs.
• Lead troubleshooting, root‑cause analysis, and resolution of critical issues across APIs, message flows, queues, and connected applications.
• Coordinate with development, infrastructure, middleware, database, network, security, and vendor teams to resolve production incidents.
• Act as the technical escalation point for L2 support and guide engineers in complex problem solving.
• Lead incident, problem, and change management activities following ITIL and enterprise processes.
• Perform capacity planning, platform upgrades, environment management, and drive continuous improvement initiatives.

Required profile

• 12+ years of overall IT experience with significant exposure to IBM Integration and application support.
• Proven experience leading L2 Application Support teams in large enterprise environments.
• Strong analytical, problem‑solving and stakeholder‑management skills.
• Experience in banking/financial services or other large enterprises is highly desirable.

Required skills

• IBM App Connect Enterprise (ACE)
• IBM Integration Bus (IIB)
• IBM DataPower
• MQ integration
• API Management
• Message flows and enterprise integration patterns
• Production, incident, problem and change management (ITIL)
• Capacity planning, platform upgrades, environment management, SLA management, root‑cause analysis (RCA)