IT Administrator – KSA

About the role

We are seeking a proactive and technically skilled IT Administrator to support our growing operations in KSA. The role will be responsible for maintaining the company’s IT infrastructure, providing technical support to employees, ensuring system security, and supporting the day‑to‑day technology needs of the business. The ideal candidate should have strong troubleshooting skills, experience managing office IT environments, and the ability to work efficiently in a fast‑paced, multi‑business environment.

Key responsibilities

• Manage and maintain company IT infrastructure including desktops, laptops, printers, routers, switches, and network systems.
• Install, configure, and maintain hardware, software, and operating systems.
• Monitor system performance and ensure smooth daily IT operations.
• Support Microsoft 365 administration (Outlook, Teams, OneDrive, SharePoint) and maintain user accounts, permissions, and access rights.
• Ensure proper backup, antivirus, and cybersecurity measures are implemented.
• Provide first‑level and second‑level IT support, troubleshooting hardware, software, email, internet, and connectivity issues.
• Support onboarding and offboarding setup, including devices, accounts, and access credentials.
• Coordinate with external IT vendors and service providers as needed.
• Monitor office network connectivity, internet performance, and support VPN, Wi‑Fi, firewall, and security configurations.
• Maintain IT documentation, manuals, and troubleshooting procedures, and prepare reports on assets, incidents, and system updates.
• Assist with ERP, HRMS, CRM, and other business systems when required.

Required profile

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.
• Minimum 3–5 years of experience in IT administration or technical support.
• Strong knowledge of Microsoft 365, Windows environments, and networking fundamentals.
• Experience managing office IT infrastructure and end‑user support.
• Familiarity with cybersecurity practices, backups, and access management.
• Good troubleshooting and problem‑solving abilities.
• Ability to prioritize tasks and support multiple users efficiently.
• Strong communication and interpersonal skills.
• Experience in GCC/KSA is an advantage.
• Fluency in English; Arabic is a plus.

Required skills

• Technical Troubleshooting
• IT Infrastructure Management
• Customer & End‑User Support
• Problem Solving
• Confidentiality & Security Awareness