IT Change Manager

About the role

CoorB builds innovative solutions focused on process automation, user experience and data analytics, helping finance clients achieve operational excellence. The IT Change Manager governs and facilitates the Change Management process across the organization, ensuring that all IT changes, from standard to emergency, are assessed, authorized, implemented and reviewed in a controlled, risk-managed way. The role protects the stability of IT services and works with technical teams, business units and senior leadership to balance agility with governance.

Key responsibilities

• Own and run the end-to-end Change Management process in line with ITIL best practices and organizational policy.
• Chair and facilitate the Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings, and review, evaluate and approve or reject RFCs based on risk, impact and resources.
• Maintain the Change Schedule (Forward Schedule of Change) and coordinate change windows with operational teams.
• Assess risk and business impact, ensure mitigation strategies and rollback plans, and identify conflicts between concurrent changes.
• Communicate approved changes to stakeholders, act as liaison during planned changes and upgrades, and produce Change Management reports and post-implementation reviews.
• Define and improve Change Management policies, processes and templates, and ensure changes are documented and auditable.
• Remediate unauthorized changes, work with Incident and Problem Management, and administer the Change Management module in the ITSM platform.
• Produce KPI dashboards, trend analysis and SLA reports, and drive adoption of pre-approved change models.

Required profile

• Bachelor's degree in IT, Computer Science, Business Administration or a related field (or equivalent experience).
• Minimum 4-6 years in IT Service Management, with at least 2 years in a dedicated Change Management role.
• Proven experience chairing CAB meetings and managing complex, high-risk changes.
• ITIL Foundation certification (v3 or v4) mandatory; ITIL Change Management Practitioner or Managing Professional strongly preferred.
• Experience implementing Change Enablement in DevOps or CI/CD environments, and familiarity with release management, deployment pipelines and DevSecOps.
• Knowledge of regulatory frameworks such as ISO 20000, SOX, ISO 27001 or COBIT; PMP or PRINCE2 is a plus.

Required skills

• Strong proficiency with ITSM tools such as ServiceNow, Jira Service Management or BMC Remedy.
• Solid understanding of enterprise IT environments (infrastructure, cloud, networking, applications).
• Excellent communication, facilitation and stakeholder management skills.