IT Governance Officer

About the role

The IT Governance Officer serves as the primary point of contact for implementing and supporting cybersecurity requirements across the IT function. You will design, maintain, and continuously improve the organization’s IT governance framework, ensuring alignment with international standards and business continuity needs.

Key responsibilities

• Develop, maintain, and enhance the IT Governance Framework based on ISO 27001, ISO 22301, COBIT, and ITIL.
• Govern IT policies, procedures, standards, and controls to ensure compliance with cybersecurity and international standards.
• Establish and oversee ITIL processes such as change, incident, problem, configuration, asset, and service management.
• Monitor compliance with governance controls, SLAs/OLAs, configuration standards, operational procedures, and performance metrics.
• Ensure proper assessment, approval, documentation, resolution, and review of changes and incidents, incorporating lessons learned.
• Maintain accurate IT asset inventories and secure, version‑controlled documentation, configurations, SOPs, architecture, and disaster‑recovery materials.
• Oversee ISO 22301 business continuity requirements, including BIA, continuity planning, DR testing, and readiness.
• Monitor third‑party compliance, contractual obligations, SLAs, and continuity requirements.
• Coordinate internal and external ISO audits, track findings, and manage corrective actions.
• Prepare governance dashboards and reports for senior leadership covering compliance, audit actions, SLA performance, service maturity, risks, and continuity readiness.
• Collaborate with Cybersecurity, Enterprise Architecture, and IT Operations to embed governance and security requirements into projects and technology implementations.
• Deliver awareness and training programs on ISO requirements, ITIL, change management, service management, and related policies.

Required profile

• Bachelor’s degree in IT, Information Systems, Computer Science, or a related field.
• 5–8 years of experience in IT governance, compliance, risk management, or IT service management.
• Proven experience implementing and maintaining ISO 27001 ISMS and ISO 22301 BCMS.
• Strong background in drafting policies, developing processes, and managing governance documentation.

Required skills

• ISO 27001
• ISO 22301
• COBIT
• ITIL