IT Helpdesk Engineer – Fintech Support

About the role

We are looking for an IT Helpdesk Engineer to join Tamara’s fast‑growing fintech platform. You will ensure that all employees have a smooth, secure, and productive experience with hardware, software, and collaboration tools across the organization.

Key responsibilities

• Configure and deploy laptops and ensure appropriate system access for new hires on day one.
• Provide day‑to‑day helpdesk support for laptops, Google Workspace, Slack, video‑conferencing tools and networked printers.
• Manage and support virtual and physical conferencing equipment and platforms such as Google Meet, Zoom and Microsoft Teams.
• Administer enterprise software, handle user creation, access control and identity management.
• Maintain the IT hardware inventory, oversee procurement of equipment and manage vendor relationships.
• Lead onboarding sessions to give new employees a seamless tech start.
• Document IT activities, build internal knowledge bases and contribute to process optimisation and data‑security initiatives.

Required profile

• 2–4 years of experience in an IT helpdesk or support role.
• Strong problem‑solving attitude, empathetic communication and ability to work in a fast‑moving environment.
• Interest in leveraging AI tools (e.g., ChatGPT, Google Gemini) to automate support tasks.

Required skills

• Google Workspace
• Slack
• Zoom
• Microsoft Teams
• Google Meet
• Video‑conferencing hardware (webcams, headsets, conference phones)
• Identity and access management
• Hardware inventory management