IT Technician – First & Second Level Support

About the role

The IT Technician provides first‑ and second‑level technical support to Baraya staff, ensuring that all IT equipment and systems run smoothly. This role is critical for maintaining uninterrupted healthcare services by supporting both clinical and administrative applications.

Key responsibilities

• Deliver timely IT support for desktops, laptops, printers, and peripherals.
• Install, configure, and maintain hardware and software components.
• Assist users with clinical and administrative systems.
• Troubleshoot network connectivity and basic server issues.
• Manage user accounts, access rights, and password resets.
• Support onboarding and offboarding IT requirements in coordination with HR.
• Maintain IT inventory and asset records.
• Escalate complex issues to the IT Manager or external vendors.
• Support data security, backup, and compliance activities.
• Participate in system upgrades, audits, and inspections.

Required profile

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in IT support or technician roles.
• Experience in healthcare or regulated environments is preferred.
• Proficiency in written, read, and spoken Arabic and English.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• Windows operating system
• Basic server concepts
• IT service management and ticketing systems
• Data security and privacy compliance
• Access‑control management
• Support of clinical and medical IT systems