L2 DevOps Engineer

About the role

We are seeking an L2 DevOps Engineer to support the stability, availability, and performance of enterprise banking platforms. The role focuses on operational support, environment management, automation, and incident resolution across non‑production and production environments. You will work closely with Application Support, Development, QA, Security, and Infrastructure teams in a highly regulated banking environment.

Key responsibilities

• Provide Level 2 DevOps operational support for banking applications across development, testing, UAT, and production environments.
• Monitor system health, infrastructure, and application performance, proactively identifying and resolving issues before business impact.
• Troubleshoot and resolve environment, deployment, pipeline, and infrastructure issues beyond L1 capability.
• Support and maintain CI/CD pipelines, automation scripts, and platform configurations.
• Manage and support containerized and cloud‑based environments (Docker, Kubernetes, Azure/AWS).
• Perform root cause analysis for recurring incidents and contribute to permanent fixes.
• Collaborate with development and QA teams to support application deployments, hotfixes, and configuration changes.
• Ensure systems comply with security, compliance, and regulatory requirements for KSA banking clients.
• Maintain operational documentation, runbooks, and standard operating procedures.
• Participate in on‑call or incident response activities as required.

Required profile

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5–10 years of experience in DevOps, Platform, or Infrastructure Support roles.

Required skills

• CI/CD tools such as Azure DevOps, Jenkins, GitLab CI.
• OpenShift.
• Linux/Unix systems and scripting (Bash, PowerShell).
• Containerization and orchestration (Docker, Kubernetes).
• Cloud platforms (Azure, AWS).
• ITIL‑based operations, incident and problem management.