Lead Account Management – Airline Agency Partnerships

About the role

Are you ready to grow high‑value agency partnerships and make us the first choice across the Central Province travel trade market? This role is central to developing an assigned portfolio of travel management companies, online travel agencies, and travel agencies across the Central Province. It combines field‑based relationship management with responsive day‑to‑day commercial support that drives loyalty, conversion, and revenue.

Key responsibilities

• Own and grow an agency portfolio through structured visit plans, production targets and regular performance reviews.
• Provide day‑to‑day commercial support – bookings, policy waivers, escalations and New Distribution Capability (NDC) content issues.
• Manage group demand from quotation and negotiation through to follow‑up and materialisation.
• Track production against incentive and campaign targets, build recovery plans for under‑performing accounts and report weekly on visits, pipeline activity and competitor movements.
• Deliver product, network and systems training to agency partners and represent Riyadh Air at roadshows and trade events.

Required profile

• Degree qualified with a minimum of 5 years sales experience in an airline or travel‑agency environment, including direct agency account management.
• Strong knowledge of fares, ticketing, group handling and NDC, plus established relationships in the Central Province agency market.
• Commercial numeracy and consultative selling skills.
• Ability to manage a field‑based account portfolio with pace, resilience and professionalism.

Required skills

• Fares and ticketing systems
• Group handling processes
• New Distribution Capability (NDC)