NOC Support Services Engineer (Saudi National) - Riyadh

About the role

DeepSource Technologies is looking for an experienced NOC Support Services Engineer to provide operational support for enterprise IT infrastructure and Network Operations Center (NOC) environments. The role covers monitoring systems, troubleshooting infrastructure issues, supporting incident resolution and keeping IT services available. The position is based in Riyadh, KSA.

Key responsibilities

• Monitor enterprise infrastructure, servers, networks and IT services, and respond proactively to alerts and incidents
• Investigate and troubleshoot infrastructure, network and system issues, escalating critical incidents to the right technical teams
• Support incident, problem and change management processes
• Maintain operational documentation and daily health check reports
• Collaborate with infrastructure and network teams and follow operational procedures and SLAs

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field
• More than 2 years of experience in IT Support, NOC Operations or Infrastructure Support
• Experience monitoring enterprise IT infrastructure and troubleshooting infrastructure and system issues
• Strong analytical, communication and problem-solving skills

Required skills

• Knowledge of Windows and Linux operating systems
• Basic understanding of networking concepts
• Nice to have: enterprise monitoring tools, ITIL Foundation certification, 24/7 NOC experience, virtualization or cloud platform knowledge