Operations Supervisor

About the role

The Operations Supervisor will oversee daily operational activities, ensuring smooth workflow, high service quality and compliance with company standards. This role leads a team, manages priorities and drives performance through monitoring KPIs and continuous improvement initiatives.

Key responsibilities

• Supervise day‑to‑day operational tasks and maintain efficient workflow.
• Lead, coach and monitor the performance of the operations team.
• Allocate tasks, manage schedules and set priorities.
• Track operational KPIs, prepare regular performance reports and act on findings.
• Identify issues, implement corrective actions and escalate critical risks.
• Ensure adherence to company policies, procedures and quality standards.
• Coordinate with internal departments and external stakeholders as needed.
• Support process‑improvement projects to boost efficiency and productivity.
• Conduct regular team meetings, provide feedback and manage attendance and workload.
• Assist with onboarding and training of new team members.

Required profile

• Bachelor’s degree in Business Administration, Operations Management or a related field.
• 3–5 years of experience in operations, including supervisory or team‑lead responsibilities.
• Strong leadership, problem‑solving and decision‑making abilities.
• Excellent communication and stakeholder‑management skills.
• Ability to work in a fast‑paced environment and handle multiple priorities.

Required skills

• Proficiency in Microsoft Office.
• Experience with Power BI or other reporting tools.