POS Installation & Activation Specialist

About the role

We are seeking a POS Installation & Activation Specialist to join our Operations team. The role focuses on delivering on‑site installation, configuration and activation of point‑of‑sale devices at partner locations, ensuring a smooth rollout and meeting service‑level agreements.

Key responsibilities

• Travel to partner sites to install, configure and activate POS devices.
• Perform device testing, verify connectivity and confirm successful activation.
• Provide basic training to partners and staff on device usage and operation.
• Diagnose and resolve on‑site technical issues, including hardware, software and network problems.
• Replace or re‑configure devices when necessary and document all activities.
• Collaborate with Sales, Operations and Technical teams to address issues and maintain workflow accuracy.
• Ensure all installations and issue resolutions are completed within defined SLA timelines.

Required profile

• At least 1 year of experience in device installation, field technical support or POS deployment.
• Strong communication skills for interacting with partners and merchants.
• Willingness to travel between locations and a valid driving licence.
• Ability to work under pressure and meet operational SLAs.

Required skills

• Hardware troubleshooting
• Connectivity troubleshooting
• POS device configuration
• Device testing and activation verification