POS Installation & Activation Specialist

About the role

We are seeking a POS Installation & Activation Specialist to join our Operations team. You will be responsible for deploying and activating point‑of‑sale devices at partner locations, ensuring each installation meets our quality and SLA standards.

Key responsibilities

• Visit partner sites to install and activate POS devices.
• Configure hardware, verify system setup and connectivity.
• Conduct testing and confirm successful activation.
• Train partners and staff on basic device usage.
• Diagnose and resolve on‑site technical issues (hardware, connectivity, software).
• Replace or reconfigure devices when necessary.
• Document installation activities and update activation workflows.
• Coordinate with Sales, Operations and Technical teams to resolve issues.
• Ensure all tasks are completed within SLA timelines.

Required profile

• At least 1 year of experience in device installation, field technical support or POS deployment.
• Strong troubleshooting ability for hardware and connectivity problems.
• Excellent communication skills for interacting with partners and merchants.
• Willingness to travel between locations and a valid driving licence.
• Ability to work under pressure and meet operational SLAs.

Required skills

• Device installation
• Field technical support
• POS deployment
• Hardware troubleshooting
• Network connectivity troubleshooting