Receptionist (Guest Service Agent) – Tamayyaz Program – Saudi Nationals Only

About the role

We are seeking a highly competent and service‑oriented Guest Service Agent (GSA) to join our Front Office team. As the primary point of contact for our guests, you will ensure exceptional service and create positive experiences that align with our organization’s standards.

Key responsibilities

• Professionally greet and check‑in guests, ensuring a seamless and efficient arrival process.
• Address guest inquiries, requests, and complaints with utmost professionalism and urgency.
• Execute check‑out procedures, including accurate billing and secure payment collection.
• Liaise effectively with other departments to fulfill guest requirements and resolve issues promptly.
• Maintain comprehensive knowledge of hotel services, local attractions, and events to provide accurate information.
• Manage reservations, room allocations, and special requests with precision and attention to detail.
• Uphold the highest standards of organization, cleanliness, and presentation at the front desk area.
• Perform essential administrative tasks, including generating reports and maintaining accurate records.

Required profile

• Saudi national; the Tamayyaz program is exclusive to Saudi citizens.
• Open to candidates with little to no work experience, including fresh graduates and those with up to six months of relevant experience.
• Basic English proficiency is mandatory.
• Strong passion for the hospitality field and excellent interpersonal communication skills.
• Team‑player who proactively assists co‑workers.
• Flexibility to work a roster that meets departmental needs.
• Ability to remain calm, courteous, and focused on guest needs at all times.